Workplace/Mobility Engineer

Job Description

• Strong Remote Desktop Management
• Installation and configuration of Windows-based operating systems.
• Strong hands-on experience supporting Windows/mobility servers.
• Good experience administering/support mobility solutions.
• Configure and manage mobility devices.
• Experience troubleshooting RF systems.
• Demonstrated experience in Data Mobility products.
• Strong work experience in Laptop, Desktop, peripheral and other End-user device troubleshooting.
• Strong experience in hardware troubleshooting of end-user devices.
• Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup.
• Strong experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express.
• Address client connectivity, client software, and mobility installation issues for O365.
• Provide user account setup and configuration to allow users access to the O365 services
• Regular data & mail backup of MS Outlook (PST files).
• Experience in Active Directory user creation & deletion
• User group policies creation & modification.
• Ability to learn and troubleshoot customized customer based applications.
• Strong knowledge of Microsoft based applications.
• Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
• Maintenance and Troubleshooting of connectivity problems using Ping, Trace-route.
• Troubleshooting hardware, software related to networks.
• Monitoring of virus issues through Symantec Endpoint Protection antivirus.
• Remotely resolving application problems and network problems and mail configurations through the net meetings, remote desktop sharing.
• Resolving tickets within the SLA which is raised from End User side.
• Analysis of LAN/WAN to determine network performance problems. Provided solutions and documentation
• Strong knowledge into server management
• Ability to Handle issues via Chat, call and Ticketing system
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
• Ability to work on a flexible schedule
• Dedicated to problem resolution
• Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• Ability to translate technical information or instructions into a simple language that would ensure seamless troubleshooting
• Awareness of latest trends and developments in the technology industry
• Demonstrate the ability to apply knowledge to new situations
• Be able to use judgment and common sense to answer customer questions
• Demonstrate a willingness to share knowledge with team members and customers
• Consistently curious about technology.
• Strong ITIL V3 process knowledge.
• Experience in handling VVIP, VIP customers.
• ITIL Knowledge and Certification preferred.

Desired Skills

• Any Bachelor’s degree
• Local Language Support
• Ability to handling critical tickets
• Willing to work under 24/7 support
• Good verbal & written communication skills in local language and English.
• Ability to support VIP users
• Ability to handle escalation tickets.